Delivered outsourcing services with Hewitt Associates for three client teams, varying size from 4,000 employees to 76,000, with approximate billing revenues of $4M. Coordinated production reviews, signed off on stability of software releases and printing of daily/quarterly/annual communication mailing.
Standardized processes for payroll, plan administration, communications, and call center support. Led teams in U.S. and India using Lean Six Sigma, Kaizen blitz, and adherence to system development life cycle. Earned “Enthusiastic Client Reference” award from each client. Led as Operations Control Manager for 13 other teams to deliver project management and reporting improvement of controls to division’s President.